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Troubleshooting
Overview 8 - 1
8
Chapter 8: Troubleshooting
Overview
Should you have any problems with your computer, before consulting your service representative, you may want
to try to solve the problem yourself. This chapter lists some common problems and their possible solutions. This
can’t anticipate every problem, but you should check here before you panic. If you don’t find the answer in these
pages, make sure you have followed the instructions carefully and observed the safety precautions in the preface.
If all else fails, talk to your service representative. You should also make a record of what happened and what
remedies you tried.
Of course, if something goes wrong, it will happen at the most inconvenient time possible, so you should preview
this section just in case. If, after you’ve tried everything, and the system still won’t cooperate, try turning it off
for a few minutes and then rebooting. You will lose any unsaved data, but it may start working again. Then call
your service representative.
- V12.1.00 1
- Trademarks 3
- R&TTE Directive 4
- CE Marking 5
- FCC Statement 6
- IMPORTANT SAFETY INSTRUCTIONS 8
- Power Safety 10
- Polymer Battery Precautions 11
- Battery Precautions 12
- Cleaning 13
- Servicing 13
- Ergonomics 14
- Lighting 15
- LCD Screen Care 15
- Wall Mounting Information 16
- Contents 17
- Features & Components 18
- Power Management 19
- Drivers & Utilities 20
- Chapter 1: Quick Start Guide 27
- Advanced Users 28
- Warning Boxes 28
- Not Included 29
- System Startup 30
- System Map: Front View 31
- Tilting the LCD Screen 32
- Tilting the LCD Screen 1 - 7 33
- Quick Start Guide 33
- Buttons & LED Indicators 34
- System Map: Left View 36
- HDMI-In Port 37
- 1 - 12 HDMI-In Port 38
- System Map: Right View 39
- System Map: Rear View 40
- Video Features 44
- Video Features 1 - 19 45
- Power Options 46
- Hard Disk Drive 48
- Optical (CD/DVD) Device 49
- Handling CDs or DVDs 50
- DVD Regional Codes 51
- Multi-in-1 Card Reader 52
- ExpressCard Slot 53
- Audio Features 54
- Setup for Audio Recording 55
- Chapter 3: Power Management 57
- The Power Sources 58
- Turning On the Computer 59
- Power Plans 60
- Power Plans3-5 61
- Figure 3 - 2 61
- Power-Saving States 62
- Hibernate 63
- Shut down 63
- Configuring the Power Buttons 64
- Resuming Operation 65
- Energy Star Power Saving 66
- Battery Information 67
- Conserving Battery Power 68
- Battery Life 69
- 3 - 14 Battery Information 70
- Battery FAQ 71
- 3 - 16 Battery Information 72
- Figure 3 - 9 72
- Battery Information 3 - 17 73
- Figure 3 - 10 73
- 3 - 18 Battery Information 74
- What to Install 75
- Driver Installation 76
- Driver Installation 4 - 3 77
- 4 - 4 Driver Installation 78
- User Account Control 79
- Windows Security Message 79
- New Hardware Found 79
- Driver Installation Procedure 80
- MEI Driver 81
- Windows Experience Index 82
- Optional Drivers 83
- Chapter 5: BIOS Utilities 85
- The Setup Utility 86
- Failing the POST 87
- Setup Screens 88
- Main Menu 89
- 5-6Main Menu 90
- SATA Port # (Main Menu) 90
- Advanced Menu 91
- SATA Mode 92
- Selection 92
- Security Menu 94
- Security Menu 5 - 11 95
- 5 - 12 Security Menu 96
- Secure Boot (Advanced Menu) 96
- Configuration (Security Menu) 96
- Boot Menu 97
- Exit Menu 99
- BIOS Utilities 100
- Overview 101
- When Not to Upgrade 102
- Removing the Battery 103
- Upgrading The Computer 104
- 6 - 4 Removing the Battery 104
- Figure 6 - 2 104
- Inserting the Battery 105
- Figure 6 - 4 106
- Figure 6 - 5 107
- Figure 6 - 6 107
- Inserting the Rear Cover 108
- HDD System 109
- Figure 6 - 8 110
- Figure 6 - 9 111
- Figure 6 - 10 112
- Figure 6 - 11 113
- Figure 6 - 12 114
- Figure 6 - 13 115
- Figure 6 - 14 116
- Figure 6 - 15 117
- Figure 6 - 16 118
- Figure 6 - 17 119
- Figure 6 - 18 120
- Upgrading the Processor 121
- PC Camera Module 124
- PC Camera Driver Installation 125
- PC Camera Audio Setup 126
- Modules & Options 127
- PC Camera Module 7 - 5 127
- Figure 7 - 1 127
- 7 - 6 PC Camera Module 128
- PC Camera Module 7 - 7 129
- 7 - 8 PC Camera Module 130
- Figure 7 - 2 130
- PC Camera Module 7 - 9 131
- Wireless LAN Module 132
- Typical Installation: 135
- Wireless LAN Module 7 - 15 137
- Figure 7 - 3 137
- 7 - 16 Wireless LAN Module 138
- Figure 7 - 4 138
- Wireless LAN Module 7 - 17 139
- Figure 7 - 5 139
- ® PROSet Wireless 141
- 7 - 20 Wireless LAN Module 142
- Figure 7 - 8 142
- My WiFi Configuration 143
- 7 - 22 Wireless LAN Module 144
- Figure 7 - 9 144
- Wireless LAN Module 7 - 23 145
- Figure 7 - 10 145
- 7 - 24 Wireless LAN Module 146
- Figure 7 - 11 146
- Wireless LAN Module 7 - 25 147
- Figure 7 - 12 147
- 7 - 26 Wireless LAN Module 148
- Figure 7 - 13 148
- Wireless LAN Module 7 - 27 149
- 7 - 28 Wireless LAN Module 150
- Figure 7 - 14 150
- Wireless LAN Module 7 - 29 151
- Windows Mobility Center 152
- Music Driver 154
- Figure 7 - 16 155
- Figure 7 - 17 156
- Figure 7 - 18 157
- On Screen Display 161
- Figure 7 - 20 162
- Figure 7 - 21 163
- Figure 7 - 22 163
- Figure 7 - 23 164
- Enabling & Activating TPM 166
- Figure 7 - 25 167
- TPM Confirmation 168
- Initializing TPM 169
- Figure 7 - 29 171
- Figure 7 - 30 172
- Figure 7 - 31 173
- Figure 7 - 32 174
- Figure 7 - 33 175
- Figure 7 - 34 176
- Figure 7 - 35 177
- Figure 7 - 36 178
- Chapter 8: Troubleshooting 179
- Basic Hints and Tips 180
- Troubleshooting 181
- 8 - 4 Viruses 182
- Bluetooth Connection Problems 189
- Computer Ports and Jacks 194
- Interface (Ports & Jacks) 195
- DVMT Notes 197
- ® Graphics and 198
- ® G&M 198
- Intel Video Driver Controls 199
- Figure B - 2 199
- Display Devices & Options 200
- Attaching Other Displays 201
- Figure B - 4 202
- Figure B - 5 203
- Figure B - 6 204
- Figure B - 7 205
- HDMI Audio Configuration 206
- Figure B - 9 207
- Appendix C: Specifications 209
- Processor 210
- Core Logic 210
- °C - 35°C 212
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